Frequently Asked Questions
How do I log into Canvas as a student?
How do I log into Canvas as a faculty member/instructor?
I was able to log into Canvas yesterday/earlier today; why can't I log in now?
How do I create my course site?
What type of support is available?
- 24/7 Support Hotline (844-33-4-6803) and Live chat
- Online documentation
- Self-paced online learning modules
- Learning Canvas course from UChicago LinkedIn Learning (CNetID Log-in)
- Learn Canvas for Students. To join the self-paced course, log into Canvas, go to the dashboard, and follow the links on the announcement to self-enroll. Or, go to All Courses, search for Learn Canvas, and click on the course link.
- You can also attend our Virtual Office Hours or online workshops. Visit our Workshop Schedule page for the calendar and sign-up information.
Why can't I see the courses I am teaching in the current quarter on my Canvas dashboard?
Course sites are not automatically created. Please create your course site(s) by going to courses.uchicago.edu and clicking on Create Your Course Site Now.
How can students find my course?
Be sure to publish your course by going to Course Home and clicking the Publish button on the right. Students can only view course sites and course content items that are published. After your course site is published, it will appear on enrolled students’ Canvas dashboards. We also suggest that you include the course URL in your syllabus and initial email to your class. Students and instructors can always log into Canvas by visiting courses.uchicago.edu and clicking on the “Login with CNetID” button in the header.
Why can't students see materials in my course?
How can I reuse materials from my old Canvas course in my new one?
How can I customize my Canvas course menu?
Why can't I see a course I am enrolled in on my Canvas dashboard?
The course site may not have been created yet. Please contact your instructor to see whether the course site has been created in Canvas.
How long will I have access to Canvas after I graduate?
How can I create an organization site in Canvas?
Visit our Organization Site page and fill out the prompts to create your organizational site. You will receive an email when the site has been created.